Technical Specifications
Core capabilities and technical details
Core Features
Key capabilities and functionality
- Telephony & IVR integration
- Speech-to-text with PII redaction
- Intent routing to agents/workflows
- Bilingual support options
Key Benefits
Measurable value delivered
- Shorter call times
- Higher first-call resolution
- Accessible experiences
Applications
Government applications and scenarios
- Citizen hotlines
- Employee self-service
- Status checks
Implementation & Integration
How this module integrates with your existing systems
Integration Requirements
Technical prerequisites and system requirements
- Nexus foundation platform required
- Integration with existing systems
- Secure network connectivity
- Role-based access control setup
Implementation Process
Key phases of deployment
1
Planning & Setup
Requirements gathering and system configuration
2
Integration
API connections and data mapping
3
Testing & Training
User acceptance testing and staff training
Security & Compliance
Built-in security controls and compliance features
Government Standards
FISMA, FedRAMP, and state security standards compliance
Data Protection
End-to-end encryption and secure data handling protocols
Audit Trails
Comprehensive logging and audit capabilities for compliance